Welcome to Kitchen ware
Returns and Refunds Policy
Last Updated: 19 October 2026
1. Introduction
At Kitchenware Ltd, we want you to feel confident when purchasing our cookware and home essentials. This Returns and Refunds Policy explains how to contact us if an item arrives damaged, is incorrect, or you wish to request a return or refund.
This policy should be read alongside our Terms and Conditions and Shipping Policy. Your statutory consumer rights remain unaffected.
2. Eligibility for Returns
Return requests may be considered in circumstances such as:
The product arrives damaged or defective.
You receive an incorrect item.
The product is materially different from its description.
You wish to return an item in accordance with the applicable cancellation or returns terms.
Products should, where reasonably possible, be returned with their original packaging, accessories, and proof of purchase.
Return eligibility may depend on the product’s condition, the reason for the return, and the applicable legal requirements.
3. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
To help us assess your request, please provide:
Your order number or proof of purchase.
A description of the issue.
Photographs of the product or packaging, where relevant.
We will review the information and explain the next steps. Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, repair, refund, or another legally required resolution.
Please do not dispose of or return a damaged item until we have provided instructions, unless necessary for safety reasons.
4. Change-of-Mind Returns
If you wish to return an item because you have changed your mind, please contact us to confirm whether the product qualifies for a return.
Eligibility, return deadlines, product condition requirements, and any applicable return-shipping costs will depend on the relevant purchase terms and applicable consumer protection laws.
For online purchases covered by UK consumer cancellation rules, eligible customers generally have a statutory cancellation period. Certain exceptions may apply depending on the product and circumstances.
We recommend contacting us before sending any item back so that we can provide the appropriate instructions.
5. Items That May Not Be Eligible for Return
Certain products or circumstances may be subject to return restrictions, where permitted by law. These may include:
Products damaged through misuse, improper handling, or failure to follow care instructions.
Items returned with missing components or accessories, subject to applicable consumer rights.
Products that fall within a legally recognised exception to cancellation rights.
Any restriction will be applied in accordance with applicable law. Nothing in this section removes your rights regarding faulty, defective, or incorrectly supplied goods.
6. How to Request a Return
To request a return or refund, follow these steps:
Contact us: Email supportkitchenware@gmail.com or call +44 7776 597760.
Provide your details: Include your order number, product information, and reason for the request.
Await confirmation: We will review your request and explain whether the return can proceed.
Follow the instructions: Package the item appropriately and use the return method communicated to you.
Please do not send products to our business address without first confirming the correct return arrangements.
7. Return Shipping Costs
Responsibility for return-shipping costs depends on the reason for the return, the applicable purchase terms, and your statutory rights.
Where an item is faulty, defective, or incorrectly supplied, we will handle return arrangements and associated costs in accordance with applicable law.
For eligible change-of-mind returns, the customer may be responsible for return shipping where this has been properly communicated and is legally permitted.
8. Refunds
Once a return or refund request has been approved, we will explain the applicable refund process.
Where a refund is due, it will generally be issued using the original payment method, unless another method is agreed or required by law.
The timing of the refund will depend on the reason for the refund, the applicable statutory requirements, and payment-provider processing times.
We will not use this policy to delay or restrict a refund beyond any period required by applicable law.
9. Exchanges and Replacements
If you receive a damaged, defective, or incorrect item, we will assess the issue and advise whether a replacement, exchange, repair, refund, or another remedy is available.
Exchanges and replacements are subject to stock availability and applicable legal requirements.
If a replacement is unavailable, we will discuss the appropriate alternative in accordance with your rights.
10. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will advise whether cancellation is possible based on the order’s status. If the order has already been dispatched, the applicable cancellation and return procedures will apply.
Your statutory cancellation rights for eligible distance purchases remain unaffected.
11. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any rights you may have under applicable consumer protection legislation, including relevant UK consumer rights and distance-selling cancellation provisions.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.
12. Contact Us
For questions about returns, refunds, exchanges, or damaged products, please contact:
Kitchenware Ltd
Address: 162 Dunstable Road, Luton, LU1 1EW, United Kingdom
Phone: +44 7776 597760
Email: supportkitchenware@gmail.com
Please include your order details when contacting us so that we can assist you efficiently.